Logistics
We offer free delivery on purchases over €150.
If the order does not reach this amount, the fees are displayed according to the chosen delivery method.
We offer two types of deliveries:
- Delivery to a pickup point: You choose an official Colissimo pickup point on the payment page, and then you will be notified to pick up your package at the point once it is delivered.
- Home delivery signed: The delivery person brings your order directly to the address of your choice, someone must be present to receive the order and sign a confirmation of receipt.
Once your order is confirmed, our team takes 24-48 hours to prepare your order.
Colissimo comes to the workshop every day to pick up packages and delivers within 24-48 hours throughout England and Belgium.
We prepare orders from Monday to Friday.
The address indicated on our site is only for the return of products in after-sales service, and we do not have any stock at that address. Orders are shipped directly from our warehouses, and it is not possible to pick up orders on site.
Exchanges and returns
You can request the modification or cancellation of an order by contacting our customer service through the "contact" tab.
Equip yourself with your 6-digit order number preceded by a hashtag, which you can find in the order confirmation email, then contact us via the "contact" tab or directly by email at contact@gelwatergun.com.
You can request to exchange your order within 14 calendar days after its receipt. To do this, we invite you to contact us by email, ensuring that you comply with the return and exchange conditions.
We will proceed with the exchange of your order provided that the product has not been used, is returned in its original packaging, and with all its accessories. The seal must not be removed.
"Once the return is received and processed, our customer service will send you an email with a credit note equal to the value of the original order (excluding shipping costs), to be used within 12 months after its receipt."
Return shipping costs are your responsibility.
Payment options
We use the Shopify payment platform to manage payments. This platform is the safest in the world with military-grade security to ensure your payment goes smoothly.
We accept payment by credit card and payments by Paypal.
On the payment page, in the first element of the page, there is a "promo code" box. Enter it and confirm with the "validate" button to apply the code or voucher.
Gel Blaster / Gel Blaster
Orbeez guns are perfect toys for having fun alone or with friends, allowing you to have a good time in a safe and environmentally friendly way.
Our toys shoot a water ball called Orbeez ( Water Beads), which can be propelled using manual and electric devices. The Orbeez ( Water Beads) dissolve and are biodegradable!
Orbeez guns bring together a close-knit and passionate global community around this new practice. They allow you to have fun at outdoor or indoor events, as well as participate in competitions.
Orbeez ( Water Beads) are small absorbent beads that are often used for play and leisure activities. They burst on impact and evaporate in 30 minutes or less. The mess-free Orbeez ( Water Beads) allow players to spend more time having fun and less time cleaning up, and can be used anywhere for a variety of indoor or outdoor play activities. The Orbeez ( Water Beads) are made from a natural, non-toxic, and biodegradable material, making them safe and environmentally friendly.
The Orbeez ( Water Beads) are super soft. You can only feel a slight quick sting when you are hit. We are very far from paintball or airsoft.
Wearing safety glasses is mandatory.
NO! The Orbeez ( Water Beads) are water-based, they are eco-friendly, non-toxic, and completely natural.
"We strongly recommend that you use your Orbeez ( Water Beads) gun ONLY in your garden/home or in designated areas."
Yes and no, the Orbeez ( Water Beads) guns are less painful, require less preparation, and have less cleanup at the end of each battle but just as much fun!
"Orbeez guns, unlike Airsoft and paintball, are an eco-friendly and non-toxic practice while providing just as much adrenaline!"
The Orbeez ( Water Beads) hydrated will last up to 2 weeks in an airtight container. Fully submerge the Orbeez ( Water Beads) in water for storage up to 3 months. Keep the Orbeez ( Water Beads) dehydrated dry until use.
The Orbeez ( Water Beads) last indefinitely when dehydrated and up to 3 months when submerged in water.
General Questions
The Hop-up is a device installed between the inner barrel and the gearbox of an Airsoft gun to create a "backspin" effect on the BBs when they are projected out of the barrel in order to provide counter-gravity / greater range.
Spring-loaded replicas are manually fed where you pull each BB by pulling the lock into the locked position (like most sniper rifles).
Gas airsoft pistols are powered by a CO2 cartridge, a propane adapter, or green gas. They are typically found in the form of pistols (backup) when a standard-sized magazine cannot fit into the weapon's frame.
"Airsoft electric guns (AEG) are built with an electric motor providing high power and rate of fire, and are the most popular forms in main replicas."
If a product is displayed as "Out of stock" it means it is no longer available in our warehouse.
If we have good visibility on the restock, you can choose to pre-order the item to ensure you have access to it, or you can provide your email to be notified when the product is available again.
If the pre-order option does not appear on the product page, it means that we do not have good enough visibility on the restock. You can still sign up with your email to be notified!
About Us
You can contact us using the "contact" form on the website by filling in your information and the subject of the message. We respond within a maximum of 48 hours (excluding weekends).
Our warehouse is located in Saint-Égrève in England, near the city of Grenoble.
No, we do not have a physical store, our only sales channel is the website. gelwatergun.com
The address listed is that of our warehouse where all orders and customer service are processed.
CONTACT INFORMATION
Welcome, if you have any questions, feel free to contact us. Our team is here to help you. Don't hesitate to browse our online catalog and check our FAQ page for answers to frequently asked questions. Enjoy your visit!
England
07 56 85 92 64
contact@gelwatergun.com
Monday to Friday 9:00-18:00